Frequently asked questions
Have questions about Hopup shoes? We're here to help! Browse through our most commonly asked questions below.
What age group are HOPUP shoes suitable for?
HOPUP offers kids' footwear across different age groups, with sizes varying by style. Please check the size chart available on each product page and choose the size based on your child's foot length rather than age alone.
How do I choose the right size for my child?
We know it can be hard to determine your size when online shopping. The best way to get an accurate fit is to go by measurements, not just age or random size numbers that vary from brand to brand. Click here for a complete guide on our unique sizing.
Do HOPUP shoes have Velcro options?
Yes. HOPUP offers several styles with Velcro straps, making them easy for children to put on and take off independently. Product pages clearly mention the closure type for each style.
How should I care for Hopup shoes?
Gentle handwash or surface wipe with a damp cloth.
What is your return and exchange policy?
Yes, if your child isn't comfortable with the shoes, we have a return policy in place. Please check our website for details guidelines.
Are Hopup shoes available fot adults?
We are currently focused on children's footwear.
How long does shipping take?
With proper care, our shoe can last for several years. However lifespan can vary based on usage and care.
What happens if my order is delayed?
Our shoes are not recommended for heavy rain or snow. They may be worn indoor / outdoor EVA soles are anti-skid in nature.
Are Hopup shoes waterproof?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Where do you ship?
We ship all over India.
Are HOPUP shoes unisex?
Many HOPUP styles are designed as unisex footwear. Product pages indicate the intended age group and style, so you can choose based on your child's size, comfort and design preference rather than gender.
Why should I choose HOPUP for my child?
HOPUP combines playful designs with features aimed at everyday comfort and movement. Depending on the style, our footwear can include lightweight construction, breathable materials, antibacterial EVA foam insoles, flexible anti-skid TPR soles and easy-to-use closures.
Our goal is simple: comfortable shoes that kids love wearing and parents feel good choosing.
Are HOPUP shoes vegan?
Selected HOPUP styles are made using vegan materials. If this is important to you, please check the material specifications on the individual product page before purchasing.