Frequently asked questions
Have questions about Hopup shoes? We're here to help! Browse through our most commonly asked questions below.
What age groups do Hopup shoes cater to?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How do I choose the right size for my child?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What materials are used in Hopup shoes?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How should I care for Hopup shoes?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What is your return and exchange policy?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are Hopup shoes suitable for all weather conditions?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does shipping take?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you offer gift wrapping services?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are your shoes suitable for children with wide feet?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How often should I replace my child's shoes?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.