Return and Cancellation Policy

Thank you for shopping with Hopup. We want you to be delighted with your purchase. Please read our Return and Cancellation Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and cancellations.

Return Policy

  1. Returns Eligibility

We accept returns within 7 days from the date of purchase for most items. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

  1. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made products.
  • Perishable goods.
  • Gift cards and downloadable software products.
  • Hair accessories
  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at care@hopup.in, sales.hopup@gmail.com. to request a return authorization.
  • Provide your order number and a description of the reason for the return.
  • You will receive instructions on how to return the item.
  1. Refund or Exchange

Upon receiving and inspecting your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges are subject to product availability.

Cancellation Policy

  1. Order Cancellation

You may cancel your order before it has been shipped. To cancel an order, please contact us at care@hopup.in, sales.hopup@gmail.com. with your order number as soon as possible.

  1. Refund for Cancelled Orders

If you cancel an order before it has been shipped, we will issue a full refund to the original payment method. If the order has already been shipped, it will be subject to our Return Policy.

  1. Hopup’s Right to Cancel

We reserve the right to cancel orders for various reasons, including but not limited to product unavailability, pricing errors, or suspicious activity. If we cancel your order, you will be notified, and a full refund will be issued.

Contact Us

If you have any questions or need assistance with returns, exchanges, or cancellations, please contact our customer support team at care@hopup.in, sales.hopup@gmail.com.

 Changes to this Policy

Hopup reserves the right to update or modify this Return and Cancellation Policy at any time. Any changes will be posted on our website, and the date of the last revision will be indicated at the beginning of the policy.

By making a purchase from Hopup, you agree to comply with and be bound by the terms of this Return and Cancellation Policy.